How do I request a quote?
Send links or photos, quantities per variant, specifications, requested services and your destination city in Brazil on WhatsApp or by email. WeMartX confirms the details with you before preparing a proposal.
FAQ
1. Getting started & quotes
Can I start with only a photo?
Yes. Include materials, dimensions and intended use. Similar-looking products can have different specifications; confirm the model before purchasing.
Is there a minimum order quantity?
Minimum quantities depend on the supplier, product and customization. Share your desired quantity so conditions can be checked; there is no single minimum stated for every order.
How long does a proposal take?
Timing depends on supplier availability and order complexity. Send a complete list and mention any urgency to agree on an expected response time.
2. Products & suppliers
Is the listing price the final price?
Not always. Variants, quantities, materials, customization and availability can affect pricing. A listing may show a price per piece rather than per pair or set. Confirm the unit and specifications in the proposal.
Can I request a sample before buying a batch?
We can check sample availability and the costs of the sample and delivery. Approve specifications in writing: a sample does not guarantee that the entire batch will be identical.
Can you help with branding, labels or packaging?
These needs can be reviewed in the proposal. Send artwork, dimensions, materials and quantities; confirm feasibility, costs and timing before authorizing purchasing.
How can I reduce the risk of receiving the wrong product?
Define SKU, color, size, material, quantity and acceptance criteria. Agree on photos and checks before shipment. Specify any tests needed for technical characteristics.
3. Costs & payment
Which costs should I check in the proposal?
Review products, China domestic transport, purchasing support, inspection, packaging, labels and international freight. Also check taxes, customs clearance and delivery in Brazil according to the operation.
How do I arrange payment?
Payment method, currency, stages and deadlines must be confirmed directly with WeMartX in the proposal. Use the contacts published on this website to confirm payment details before transferring funds.
Why can freight change after packing?
An initial estimate may use supplier measurements. Once cargo is prepared, actual weight, dimensions, volumetric weight and shipping method allow the price to be reviewed. Confirm the final quote before dispatch.
4. Inspection & consolidation
What does inspection cover?
Agree on the scope: quantities, appearance, color, dimensions, packaging and photos, by sample or per unit. Functional or laboratory testing requires specific arrangements.
Does inspection guarantee there are no defects?
No. Visual or sample checks have limits and do not replace certifications or technical tests. Define the criteria that matter for your product before purchasing.
Can purchases from several suppliers be combined?
Consolidation can be coordinated based on product compatibility, order arrival and transport requirements. Confirm cartons, identification and packaging before shipment.
Can I store products in China and ship in stages?
Discuss this before purchasing. Availability, duration, storage costs and partial shipment conditions must be agreed; do not assume free storage.
5. Shipping & receiving
Which shipping method should I choose?
Compare available options by product type, volume, weight, budget and timeline. Transit estimates can change; confirm the route and service inclusions before dispatch.
Does freight include taxes and customs clearance in Brazil?
Do not assume these costs are included. The proposal should clarify who handles documents, taxes, clearance and final delivery. Check product requirements with the professionals responsible for the import.
What should I do about discrepancies or damage?
If found in China, agree on a resolution before shipment. On arrival, photograph packaging and goods, record quantities and send the order details to WeMartX. Resolution depends on the cause, supplier conditions and transport terms; a refund is not automatic.
The scope, prices and conditions for your order should be recorded in the proposal agreed with WeMartX. Read the purchasing guide →